Support
Help, from people who use it.
The quickest way to reach us from inside the app is Report a bug in your profile menu — it arrives with the details we need. Otherwise, everything below.
For members
How do I sign in for the first time?
Open the app, tap Set up your account, and enter the email address your venue has on file. We email you a six-digit code; enter it, choose a password, and you are in. Nothing in the invitation email can expire — the code is sent fresh when you ask for it.
I forgot my password.
Tap Forgot password on the sign-in screen. We send a code to your email; enter it and choose a new password. To change your password while signed in, open your profile, tap Change password, and confirm with a code the same way.
How do I get it on my phone?
Horreum is an app for iPhone and Android. It also runs in the browser at app.horreum.cloud: on iPhone, open it in Safari, tap Share, then Add to Home Screen. On Android, tap Install app when prompted, or choose it from the browser menu. The app then opens from your home screen like any other and remembers you.
How do I have a bottle brought to my table?
Open your collection, tap the bottle, and show the code to your server. They scan it and are walked straight to your bottle. If you have several of the same wine, any of them satisfies it.
Where do the tasting notes come from?
Horreum writes the tasting note for every wine on the platform — the palate first, and the story of the people and the place behind it — so the notes read in one voice wherever you keep your wine.
The venue has my name wrong.
Open your profile and change the name you go by; that is the name your app shows. Your venue keeps its own record for its ledger.
Can I request a bottle?
Yes — from the venue’s list in Browse, tap Request. The team confirms it and settles it the usual way, or in the app if your venue has turned on payments.
For venue staff
A tag’s code is refused when I add a bottle.
Every code is checked before it saves. Already on a bottle means that label is assigned; failed its check digit means a typo; not a registered label means the code was never minted for your venue. Use a tag from one of the batches shipped to your venue.
We are running low on labels.
Write to us and another batch ships. Codes are registered before they leave and only enter circulation when they are scanned onto a bottle, so a batch that goes missing is simply voided.
A bottle was pulled and the tag came back. Can we reuse it?
Yes. A pulled bottle’s tag is pending return. Anyone with the reclaim permission can reclaim it and it becomes available again.
I logged a pull but cannot approve it.
Servers and bartenders submit pulls; managers, directors and admins approve them. The bottle stays in the locker until it is approved. Your manager can grant approval rights per account.
Where do I set up bar coolers and the walk-in?
Storage spots live under Locations in the management console. Add a spot per place a bottle can physically sit; choose it when adding a bottle, or move a bottle from the locker view.
A member never received their invitation.
Check the email on their record, then Resend invite. They can also simply open the app and tap Set up your account with the email on file — the invitation itself is not required.
Still stuck?